Terms & Conditions
Withal is a modern lifestyle brand rooted in the South. Withal features innovative and emerging brands, and presents fresh stories and viewpoints from around the country. Our founding team is a passionate group of designers, makers, writers, artists, and business owners.
Withal works with independent makers and brands across North America, aligning with brands whose direction, aesthetics, and quality craftsmanship we admire.
Products are made in the United States and Canada, though some brands also work with artisans outside of North America. To learn more about a specific brand or product, please visit each brand’s individual bio page. Like any store, products are available until they sell out or are discontinued. We often restock popular items, so if something you love is unavailable, check back soon.
Occasionally, Withal runs promotions with unique promo codes. You’ll enter your promo code during the payment step of the checkout process. Only one promo code can be used per order.
Cancellations. If you change your mind about an item or an order, we are able to cancel orders as long as the items have not shipped — however, items that are customized or made-to-order may be subject to special approval.
Taxes. Different states have different taxes — if your state or the maker's state requires a sales tax, we will automatically add that charge during the "Shipping" portion of the checkout process.
Shipping. Withal brands try to get your order to you as quickly as possible, but due to the small-batch and handmade nature of many of our products, delivery may take a little longer. On each product page you’ll find an estimated shipping time to help you plan your order. Please keep in mind that all our products are designed and made by independent brands across the country. While we do everything we can to get these products to you as soon as possible, arrival times may vary on occasion.
Additional delivery charges may apply to items that are too large or require special packaging. Items shipped to Alaska, Hawaii and U.S. territories are delivered with an additional charge. Large items may also have a delivery and processing surcharge. Any charges will be listed on the product page and will appear at checkout.
Returns. If you’re not pleased with your order, please contact our customer support team and we’ll do everything we can to resolve the issue. Most of our products have a 14-day return policy, which means they can be returned for a full refund, no questions asked. All returns will be refunded (minus any initial shipping costs) using the original payment method.
Food items, beauty products, custom pieces, and made-to-order products cannot be returned, unless they are damaged or defective upon arrival. A few of our products are exchange only and, on the rare occasion that we have final sale items, may not be returned at all. For more information, please visit our FAQ.
Whenever you interact with our Application or Website, we automatically receive and record information on our server logs from your mobile device and/or browser including your mobile device universal ID#, IP address, “cookie” information, and the page you requested. “Cookies” are identifiers we transfer to your computer or device that allow us to recognize your browser or device and tell us how and when pages in our Website are visited and by how many people.
When we collect usage information (such as the numbers and frequency of visitors to the Website and to which pages within the Website), we only use such data in aggregate form, in a manner that assures your anonymity. We may provide this aggregate usage information to our partners; our partners may use such information to understand how often and in what ways people use our Website, so that our partners, too, can endeavor to provide you with an optimal online experience. For example, we may place a cookie on your device that records what products you have viewed on our Website, and then provide that information, in non- personally-identifiable form, to a third party website, to allow such website to show you ads for similar products that are available from us or from third parties.
We will contact you by push notification, email or other means. If you do not want to receive email or other mail from us, please indicate your preference by changing your account settings accordingly.
We may share your Personal Information in personally identifiable form with third parties as described below:
- In certain situations, businesses or third party websites we’re affiliated with may provide services to you through the Website (either alone or jointly with us). You can recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that we deem it related to such transaction or service.
- We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Our agents do not have any right to use the Personal Information we share with them beyond what we deem necessary to assist us in performing such tasks.
- We may release Personal Information when we believe in good faith that release is necessary to comply with laws; enforce or apply our conditions of use and/or other agreements; or protect the rights, property, or safety of Withal, our employees, our users, or others. We may exchange information with other companies and organizations (including governmental authorities) for fraud protection and credit risk reduction.
- In the circumstance that Withal, or certain assets of Withal, are sold to another entity that will continue the business, that information may be part of the assets transferred.
Public Content: Your reviews, ratings, and associated email address or social network profile (including your first and last name, screen name, profile picture, general location, and profile link) for social networks that you have authorized the Site or App to access, along with other content you post to the Site are meant for public consumption. We may display this content on the Site, and further distribute it to a wider audience through third party sites and services.
If you have any questions or concerns regarding privacy, please contact us at firstname.lastname@example.org. Your privacy is important to us and we will make every effort to resolve your concerns.